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Property Management Series: Stand Out Customer Service
| Date: | September 22, 2009 9:00AM - 12:00 PM |
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$59 Members/ $89 Non-Members
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Attention: A convenience fee of 4% will
be added to all Pay-Pal transactions.
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Location:
| DMAA Training Office
30800 Telegraph Rd, Suite 1704
Bingham Farms, MI 48025 |
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Documents:
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Property Management Series:
Stand Out Customer Service
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Attributes of Good Customer Service
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Techniques for Building Rapport
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Your Attitude is Showing
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Face-to-Face Communication and on the Telephone
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Leading a Stand-Out Customer Service Team
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Handling Customers with Difficult Issues
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Establishing a Company Resident Relations Line
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Customer Service Mistakes
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Serve Others by Managing Your Time More Effectively
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Customer Retention Equals Resident Retention
Date: Tuesday, September 22, 2009
Time: 9:00 am to 12:00 pm (Noon)
Instructors: Debbie Oaks, Village Green Companies, and Karole Torres, CPM, Continental Management
Location: DMAA Training Office, 30800 Telegraph Rd, Suite 1704 Bingham Farms, MI
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