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Property Management Series: Maintenance for Managers
| Date: | December 17, 2009 9:00AM - 12:00 PM |
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$59 Members/ $89 Non-Members - No Shows Will Be Billed
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Attention: A convenience fee of 4% will
be added to all Pay-Pal transactions.
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Location:
| DMAA Training Office
30800 Telegraph Rd, Suite 1704
Bingham Farms, MI 48025 |
In this class you will learn how to improve the technical knowledge of the on site office staff. To present basic maintenance terms, troubleshooting and maintenance processes so that the office staff can better serve residents and support the maintnenace team.
Topics covered in this session are: Basic Maintenance and Cap-Ex Terms; Understand Basic Maintenance Tasks - how much time to complete tasks; Asking the Right Questions - taking and following up on service requests; In-House vs. Using Contractors; Emergency vs. Non-Emergency; Understanding the Turnover Process; Holding the Maintenance Team Accountable; Keeping the Maintenance Team Motivated; On-going Education of the Entire Team
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